About us

Planet Knox Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@planet-knox.com.

Our contact details

Planet Knox Limited Unit 5, Derwent Mills Commercial Park, Wakefield Road, Cockermouth, Cumbria CA13 0HT Uk

Phone: 01900 825825 Fax: 01900 824824 Email: sales@planet-knox.com

VAT Registration Number: GB 698 5461 71

Making a purchase

Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from a country other than the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard, Maestro, Visa Electron, Solo.

Shipping and handling

All parcels are delivered in the UK by Standard Mail or Express Service. Standard Mail can take up to 7 working days. Express Service is normally 1 -2 days.

Parcels sent by express outside the UK must be signed for at the credit card holder's address. It is impossible to specify an exact time for delivery, but if requested, we will endeavour to deliver a parcel on a specific day.

All parcels delivered in Europe or the Rest of the World will be sent by Standard Mail or Express Service. Please contact us if you require any more details.

Delivery schedule

We will normally despatch your order to you within 3 business days. Occasionally there may be a delay but we will make every effort to keep you informed by email. You will be given the option of cancelling your order if you would rather not wait.

Import charges Planet Knox are not responsible for any customs/import charges incurred. Planet Knox products are sold in Pounds Sterling on a Delivery Duty Unpaid basis for orders outside of the UK. The recipient may have to pay import duty or a formal Customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.

If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

Credit card security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original packaging and in resaleable condition within 30 days of the date you received the item. We will issue a full refund for the price you paid for the item. Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account. Please see procedure and conditions below under Returns Policy.

Returns policy

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. To cancel a purchase you must first notify us in writing by mail, fax or email, a telephone call is not sufficient. For your protection, we recommend that you use a recorded-delivery service for returning the goods. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Please notify us before returning goods either by phone on 01900 825825 or by e-mail sales@planet-knox.com.

Failure to do so may see packages refused delivery and returned to mailer. Please include sender's name, address and phone number along with a copy of the original receipt and a reason for return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll also reimburse your costs in returning it to us.

If you wish us to collect incorrect, damaged or faulty goods from a UK address, please phone us on 01900 825825. This line is available Monday to Friday 8.30am to 5.00pm and calls are charged at the standard rate. We will then arrange for collection of the goods.

Defects

Knox products have a warranty of 12 months from date of delivery. In the event of any article being defective in materials or workmanship (not wear and tear damage), we undertake to replace or at our option repair the article free of charge. Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract. We shall be under no liability whatsoever for any consequential damage, loss or other expenses.

In the event of any article being defective in materials or workmanship when delivered, notification must be made to us within 7 days and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all defective articles are returned to us in the state in which they were supplied by us. We shall be under no liability for defective parts damaged in transit whether due to unsatisfactory packaging or otherwise.

Privacy policy

Planet Knox Limited does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.

Accuracy of content

Planet Knox Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.